Hudini has introduced a custom hospitality solution at Royal Mansour Marrakech by implementing a digital interface consisting of "150 in-room tablets equipped with a guest engagement app." This platform acts as a centralized interface, designed to enhance various aspects of the guest experience.
Upon arrival, guests receive a personalized message and exclusive offers through the app. They can "adjust the room's ambiance using smart controls, personalize room service orders, schedule housekeeping at their convenience, access hotel and local information, provide feedback, and preview bills before check-out." By integrating this custom hospitality solution, Royal Mansour Marrakech effectively combines modern convenience with the traditional warmth and luxury of Moroccan hospitality with an old-world feel—allowing digitalization to enhance the hospitality space.
Custom Hospitality Solutions
Hudini Implements a Digital Interface for Royal Mansour Marrakech
Trend Themes
1. Smart-controlled Ambiance - Innovative use of smart controls in hospitality settings enables guests to tailor their room's ambiance to their personal preferences.
2. Guest Engagement Apps - Guest engagement apps introduced in hospitality venues streamline various services, from room service personalization to providing local information.
3. Digital Feedback Integration - In-room digital interfaces empowering guests to provide instant feedback can further enhance guest satisfaction and operational efficiency.
Industry Implications
1. Hospitality Technology - Technological advancements in hospitality, such as guest engagement apps, optimize guest experiences and operational workflows.
2. Smart Home Devices - The application of smart home technologies like smart controls in hotels illustrates versatility and drives personalized guest services.
3. Customer Service Platforms - Installing comprehensive customer service platforms in hospitality settings enhances service personalization and overall guest satisfaction.