There is no shortage of chatbot services that will provide a generic chat functionality that can interact with your clients to answer common questions or concerns, but the 'Chatbot2Go' platform aims to help offer a new approach.
The platform works by having your chat or Zendesk/Intercom logs uploaded to the system that will then be analyzed to create a customized chatbot. This ensures that the kind of responses and interactions the chatbot has will be more authentic and organic to your brand to keep customers happier with their experience.
The 'Chatbot2Go' platform acknowledges the shift towards smart business solutions that operate 24/7 and that don't require staff to help brands operate with leaner bottom lines rather than paying premium costs for live agents.
Chatbot-Creating Platforms
'Chatbot2Go' Turns Chat Logs into a Customized Support Solution
Trend Themes
1. Customized Chatbots - The trend of using chat logs to create customized chatbots that offer a more authentic and organic experience to customers.
2. Shift Towards Smart Business Solutions - The trend towards smart business solutions that operate 24/7 and reduce costs by replacing live agents with chatbots.
3. Analysis of Chat Logs - The trend of analyzing chat logs to better understand customer behavior and preferences, and create personalized chatbot interactions.
Industry Implications
1. Customer Service - Using customized chatbots in customer service to offer a more efficient, cost-effective and personalized experience to customers.
2. E-commerce - Using chatbots in e-commerce to improve customer engagement, provide personalized recommendations and drive sales
3. Software Development - Developing chatbot-creating platforms that use natural language processing (NLP) and machine learning to improve chatbot interactions and create more accurate customized solutions for clients.