Instagram may be the latest to leverage the AI chatbot features as Alessandro Paluzzi, its Reverse Engineer claims that the platform is working on the technology. The chatbot will be able to answer users' questions and even provide advice as well.
Additionally, the platform will have about 30 personalities to select from, giving users the option to choose who they are speaking to. Some assistance of the chatbot will be providing help with writing messages or bringing the chatbot into an ongoing conversation simply by @-mentioning it. Meta CEO Mark Zuckerberg also alluded back in February that the company had a team that was working on AI personas for the platforms of Messenger, WhatsApp, and Instagram.
Social Media AI Chatbots
Instagram Plans to Incorporate its Own AI Chatbots in the App
Trend Themes
1. Social Media AI Chatbots - Instagram's new AI chatbots that can provide advice and assistance could revolutionize the social media customer service industry.
2. Personalized Chatbot Experiences - By allowing users to select from 30 personalities to speak to, Instagram is creating a trend towards personalized chatbot experiences, providing an opportunity for other companies to do the same.
3. AI-driven Messaging - With the ability to help users write messages and join ongoing conversations, AI chatbots on Instagram are driving innovation towards more efficient messaging across various platforms.
Industry Implications
1. Social Media - The integration of AI chatbots and personalized experiences on Instagram could change the customer service game on social media.
2. Messaging Applications - Instagram's AI chatbot trends could spill over to messaging apps like Messenger, WhatsApp, and other competitors in the market who could similarly create more personalized customer experiences.
3. Customer Service - The AI chatbot trends being developed on Instagram and other platforms have the potential to revolutionize customer service across various industries.